Overview
Aguken is an AI-powered voice automation platform that transforms customer operations through intelligent call handling. Branded as the #1 AI Phone Automation System, it is designed for businesses of all sizes to automate incoming and outgoing calls using advanced speech AI. Aguken enables seamless customer support, lead qualification, follow-ups, and engagement — all without human agents, and at enterprise scale.
Key Features
- AI Receptionist for Phone Calls
Automate both inbound and outbound customer calls using conversational AI that understands intent, sentiment, and context. - Multichannel Understanding
Processes conversations across voice and text channels to provide consistent customer service and insights. - Analytics Dashboard
Get real-time data on call volume, resolution rates, customer sentiment, and conversation quality. - Custom Workflows
Build and deploy call flows tailored to different industries — from hospitality and recruitment to retail and SaaS. - Scalable Call Volumes
Handle hundreds or thousands of calls simultaneously — no queues, no wait times. - Smart Integrations
Connects with CRMs, databases, and messaging platforms to automate backend tasks like logging, lead updates, and appointment booking. - Global Voice Support
Works across geographies with real-time call support using regional languages and accents. - Visual Call Flow Builder
Drag-and-drop builder lets you design conversation flows with ease — no coding required.
Pros
- Built for Scale: Handles thousands of calls in parallel, making it suitable for high-volume businesses.
- Customizable Workflows: Works across industries with tailored call logic and workflows.
- Human-Like Conversations: AI understands tone, context, and intent for more natural interactions.
- Data-Driven Optimization: Analytics and conversation insights help improve customer experience and agent-free efficiency.
- Transparent Pricing: Tiered pricing structure with flexible plans for every business size.
Cons
- Voice-Centric Focus: Optimized for voice calls — not a complete CRM or chatbot system.
- Call Costs Add Up: ₹7/min rate for extra minutes can increase costs at scale without careful monitoring.
- Setup Required: Custom flows and integrations may require initial configuration or onboarding support.
