Overview
PerfectBot is a powerful AI agent designed specifically for Gorgias users to streamline customer support. Trusted by hundreds of Shopify stores, PerfectBot automates over 60% of customer service tickets, delivering instant, human-like responses via chat and email. With multilingual support, real-time Shopify data access, and integration with existing Gorgias workflows, it provides an efficient, scalable solution for eCommerce brands aiming to reduce costs while maintaining excellent customer satisfaction.
Key Features
- Human-Like AI Conversations: PerfectBot provides natural language responses that mimic human agents, ensuring customer interactions feel personalized and professional.
- Multilingual Support: Handles conversations in 45+ languages, translating and responding in the customer’s preferred language without additional localization.
- AI-Powered Ticket Resolution: Automates common inquiries like order status, returns, and shipping details using live Shopify data.
- Multiple Knowledge Sources: Learns from your help center, past tickets, Shopify content, policies, and blog posts to craft accurate responses.
- Smart Handover Scenarios: Complex issues are routed to human agents, with AI summaries providing key details to save time.
- Built-In Gorgias Integration: Works natively within Gorgias as an agent, allowing easy monitoring, customization, and optimization directly from the Gorgias dashboard.
- Customizable Features: Personalize bot names, avatars, greetings, and handover messages to align with your brand voice.
Pros
- Automates over 60% of customer support tickets, saving time and costs.
- Seamless integration with Gorgias for native functionality.
- Multilingual capabilities ensure global customer coverage.
- Fully customizable to match your brand’s tone and policies.
- Real-time access to Shopify data enables personalized customer interactions.
Cons
- Works exclusively with Gorgias, limiting use outside this platform.
- Advanced customizations may require onboarding assistance.
