MetaCRM is an AI-powered, Web3-native customer relationship management platform designed to unify blockchain and traditional user data into a single, actionable ecosystem.
Built for crypto-native businesses, DeFi protocols, NFT projects, and multichain ecosystems, MetaCRM offers a full-stack solution for marketing attribution, customer engagement, community support, and analytics. Its modular design—spanning Footprint, CDP, Marketing, and Community—enables teams to optimize user acquisition, retention, and support across both on-chain and off-chain channels.
Key Features
- On-Chain Marketing Attribution: Track campaign performance across blockchain networks with precise wallet-level conversion insights.
- AI-Powered Customer Service: Automate support workflows and deliver personalized responses using AI-driven ticketing systems.
- Cross-Chain User Profiles: Merge wallet activity, social data, and behavioral patterns into unified customer profiles across multiple blockchains.
- Web3 Analytics Dashboard (Footprint): Monitor dApp traffic, wallet connections, user retention, and referral performance in real time.
- MetaForm (Blockchain-Native Surveys): Collect user feedback and automatically mint NFTs or tokens as rewards for participation.
- Multi-Channel Integration: Connect Discord, Telegram, and website widgets for seamless community engagement and support.
- KOL & Campaign Attribution: Measure the ROI of influencer and advertising campaigns with advanced attribution tools.
Pros
- Tailored for Web3 ecosystems, including DeFi, NFTs, and GameFi.
- Combines Web2 and Web3 user data for comprehensive insights.
- Modular architecture allows for flexible deployment and scaling.
- AI-driven automation enhances efficiency in marketing and support.
- Supports multi-chain operations with unified dashboards.
Cons
